Ongoing agency support
A website is never “finished”.
What is ongoing agency support really?
Ongoing support is not “if something breaks, call us”. This is emergency support. Ongoing support is: Proactive (we see problems before your customers see them), continuous (not project-based), strategic (not just fixing, but improving), transparent (you see what we are doing and why).
What you get
24/7 Monitoring & Uptime tracking
We monitor your website around the clock. Does the website work? Is she fast? Have any errors appeared? If something goes wrong, we will notify you immediately.
Security Updates & Patches
Security gaps arise all the time. We monitor security advisories, test updates, install them promptly, and document what has been changed.
Core Platform Updates
WordPress, frameworks, libraries – we keep your website modern and secure without breaking things.
Daily backups & Disaster recovery
Backups are made, stored in multiple locations, and tested regularly. If hack or data loss happens: We can restore you. Ideally, you won't even notice it.
Performance Optimization & Monitoring
Websites become slower over time. We continually monitor performance and optimize if necessary.
Content Updates & Maintenance
Content needs to be updated regularly. Expiring content, outdated information, broken links, missing content – we can coordinate it.
SEO Monitoring & Optimization
Keyword rankings, organic traffic, indexing problems, backlinks - we constantly monitor this and continuously optimize.
Analytics & Reporting
We build automatic reports. Weekly or Monthly – you always see an overview of how your website is performing. With insights and recommendations.
Incident Management & Support
If something goes wrong, we will diagnose and fix it. We'll explain what happened and work to ensure it doesn't happen again.
Continuous Improvement & A/B Testing
A website is never “finished”. We regularly suggest improvements. A/B tests for conversion optimization, UX improvements, feature rollouts.
Our process
-
1. Phase
Monitoring & Uptime Tracking
Around the clock so you have peace of mind.
-
2. Phase
Proactive Maintenance
We see problems before users see them and fix them.
-
3. Phase
Continuous Optimization
We regularly improve performance, SEO, user experience.
-
4. Phase
Reporting & Communication
You get regular reports and understand how your website is performing.
-
5. Phase
Strategic Guidance
Not just “fix site” but “how do we scale”.
Who is this ideal for?
Scenario 1: Website was built elsewhere
Another agency built your website, then they were gone. We take over your website and maintain it on an ongoing basis.
Scenario 2: You need more performance quickly
Your website works, but it is a bottleneck for growth. We continuously optimize.
Scenario 3: You don't have the resources internally
Your IT person manages everything - and is overloaded. We take over the operational tasks.
Scenario 4: You need experts for specific things
You have a website - but you need help with SEO, performance, or conversion optimization. We focus on your wishes.
How much does it cost?
Level 1 Retainer
250-500 EUR/month
For small websites, blogs, hobby projects.
Level 2 Retainer
500-1,500 EUR/month
For e-commerce, medium-sized businesses, growth-focused.
Level 3 Retainer
1,500-5,000+ EUR/month For Large Operations, Strategic Partnerships.
Plus
One-off onboarding fee of 1,000-3,000 EUR (depending on the effort).
Why digitalists?
Project Manager = Developer
The guy who understands your business is also the guy who maintains your website. This ensures that we don't just react, but think strategically.
Individual concepts
No standard support. We build a retainer model that suits you.
Everything from a single source
Hosting, security, performance, SEO, reporting – everything comes from us. Team redundancy – not dependent on one person.
Experience since 2018
We have maintained many websites on an ongoing basis. We know what works.
FAQs
Doesn't this cost more than we save?
Often not. The time you save is valuable.
Can we get out at any time?
Yes, we offer a 30 day notice period. There is no long-term lock-in.
How much does an incident cost outside of the retainer?
Such cases are included in the retainer. Emergency support is free.
